Hey there, groovy ghouls and disco divas! At Halloween Magique Shop, we want you to be 100% spellbound with your 1960s, 1970s, Grease, Burlesque, or Teen costumes. But we get it—sometimes the magic doesn’t quite fit right, or the vibe is off. No worries! Our returns and exchanges policy is here to make things right.

1. The Basics

We accept returns and exchanges within 15 days of you receiving your item. To be eligible, your item must be:

  • Unworn and unused (we’ll know if you’ve been time-traveling in it!).
  • In its original packaging, with all tags attached.
  • In the same condition as when you received it.
Note: Due to hygiene reasons, we cannot accept returns or exchanges on Burlesque Costumes, as these items are considered intimate apparel. So please choose your dazzling disco wear wisely!

2. How to Start a Return or Exchange

Follow these steps to get the process rolling:

  1. Email Us: Within 15 days of receiving your order, send us a returns request at [email protected]. Use the template below to make sure you include all the deets.
  2. Wait for Approval: Our team will get back to you within 2 business days with a Returns Authorisation Number and instructions on where to send your item.
  3. Ship It Back: Once approved, package your item securely and send it to us at:
    Halloween Magique Shop
    56 Dossiter Street
    LOWER WATTLE GROVE, AU 7109
    Note: You’ll be responsible for the return shipping costs unless the item is faulty or we made a mistake.
  4. Processing: Once we receive and inspect your return, we’ll let you know via email if your refund or exchange is approved.

3. Refund Timing and Method

If your return is approved, your refund will be processed within 5-10 business days. The money will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note that depending on your bank or payment provider, it may take a little longer for the refund to show up in your account.

Exchanges are subject to availability. If the item you want isn’t in stock, we’ll refund you instead.

4. Returns Request Email Template

Copy and paste the template below into an email and send it to [email protected] to get started!

Subject: Returns Request – Order #[Your Order Number]

Hello Halloween Magique Team,

I would like to request a return/exchange for my order.

Order Number: [Your Order Number] Product Name: [e.g., 1960s Flower Child Costume] Reason for Return/Exchange: [e.g., too small, wrong color, etc.] Preferred Solution: [Refund / Exchange for (specific product)] Attachments: [Please attach photos of the item if applicable]
Thank you!
[Your Full Name] [Your Email Address]

5. Questions?

If you have any questions about returns or exchanges, just shoot us an email at [email protected]. We’re here to help you get back to creating unforgettable characters—without the hassle!