Privacy Policy

Welcome to Halloween Magique! At Halloween Magique Shop (located at 56 Dossiter Street, LOWER WATTLE GROVE, AU 7109), we value your trust as much as we value your transformation into the groovy 60s, dazzling disco 70s, or iconic Grease characters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website spookycosplayus.com or make a purchase from us.

1. Information We Collect

To provide you with a magical and secure shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you place an order or create an account.
• Payment Information: Credit/debit card details (processed securely through our PCI-DSS compliant gateway), PayPal email, or other digital wallet information. Note: We do not store your full payment details on our servers.
• Technical Data: IP address, browser type, device information, and pages visited on our site, collected through cookies and similar technologies.
• Communication Data: Any correspondence with us via email ([email protected]) or other channels.

2. How We Use Your Information

Your data helps us create a seamless and enchanting experience:

• Process your orders and deliver your 1960s, 1970s, Grease, Burlesque, or Teen costumes worldwide (excluding Asia and some remote areas).
• Provide customer support and respond to your inquiries.
• Send order confirmations, shipping updates, and delivery notifications.
• Improve our website, product offerings, and customer service based on your feedback and browsing behavior.
• Prevent fraud and ensure the security of your transactions.
• Comply with legal obligations and enforce our terms of service.

3. Data Sharing and Disclosure

We respect your privacy and never sell your personal information. We may share your data with:

• Payment Processors: Such as Visa, MasterCard, JCB, and PayPal, to securely process your payments.
• Shipping Carriers: To deliver your orders to your doorstep.
• Service Providers: Trusted third parties who assist us in website operations, marketing, and analytics, under strict confidentiality agreements.
• Legal Authorities: If required by law or to protect our rights, safety, or property.

4. Data Storage and Security

We store your data on secure servers and take reasonable measures to protect it:

• All payment transactions are encrypted using SSL technology and are PCI-DSS compliant.
• Your payment details are not stored on our servers after processing.
• We retain your personal information only as long as necessary to fulfill your orders, comply with legal requirements, or resolve disputes.

5. Your Rights

As a valued customer, you have the right to:

• Access, update, or delete your personal information stored with us.
• Opt-out of marketing communications at any time.
• Object to the processing of your data or request data portability.
• Withdraw consent for data processing, where applicable.

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for website functionality, such as adding items to your cart and processing payments.
• Analytical Cookies: Help us understand how visitors interact with our site, allowing us to improve our offerings.
• Marketing Cookies: Used to display relevant ads based on your interests (you can opt-out via your browser settings).

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect your shopping experience.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date.